Returns & Exchanges

We want you to love your jewelry, but if you are not completely satisfied, we offer 30-day returns and 90-day exchanges for defective items to ensure your story is perfectly captured. All items must be returned in their original packaging and include a proof of purchase.

1

Initiate Your Request

Log into your Origami Owl account and visit the 'Order History' section to select the items you wish to return or exchange.

2

Print Return Label

Once your request is approved, download and print the prepaid shipping label provided via email to ensure your jewelry is tracked.

3

Package Your Jewelry

Securely place your items and the packing slip into the original box to prevent damage during transit back to our warehouse.

4

Receive Your Refund

After our team inspects your return, we will process your refund to the original payment method within 7 to 10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing